Shipping policy

Free delivery of Wolvens Dog Food

We offer free delivery on Wolvens own-brand dog food to UK mainland. Orders placed before 12pm usually arrive in 24 hours. After 12pm, delivery can take up to 48 hours.

If you have any questions or difficulty ordering please get in touch and we’ll be happy to help.

Free local delivery + pick-up at our store

We are based in Forest Green, Surrey. You can pick up your orders when the shop is open Mon - Wed - Fri: 10am-1pm. We cover the following areas for local delivery: 
  • RH3 as far as Brockham
  • RH4, RH5, RH6 as far as Cranleigh
  • GU4, GU5 as far as Wonersh, Shamley Green and Stroud Common. GU4 to Albury, Chilworth, Shalford. And also to Warnham
If you live in these areas you can register on the website and order all your shopping, pay online, sit back and wait for us to bring it to you. Normal delivery days are Monday afternoon, Wednesday afternoon and Friday afternoon. We will come to you the nearest day after your order is received.

If you have any special requests for delivery days or for products that you don’t see on the site, get in touch by email, text or call and we’ll do our best to get it to you.

Nationwide delivery

We can deliver to anywhere in the UK, N. Ireland and EU countries. Relevant delivery charges apply for deliveries to N. Ireland and EU countries.

General terms

Wolvens Store Ltd shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering the goods.

We will deliver the goods to the premises the purchaser specified in the order. Deliveries are arranged on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order. If we are unable to deliver your package, we will try to deliver the next day. 

Goods must be inspected upon delivery and refused if any damage is found. Failure to notify Wolvens Store Ltd of any visible damage may result in claims not being accepted after the item has been signed for. Any visible damage should be identified to the delivery personnel and noted on their delivery note at the time of refusal. Damages, errors or shortages must be notified to us within 48 hours of delivery. Issues reported after this time will not be able to be changed.

It is your responsibility to ensure that you or the person you’ve nominated to receive the delivery have signed for the correct number of goods delivered.

Your statutory rights are not affected.